Frequently asked questions
💻 HOW YOU’LL ACCESS YOUR DIGITAL FILES
Once your purchase is completed, your digital files will be delivered instantly.
You’ll receive immediate access to your purchased files, including all templates, instructions, and any included bonus items directly associated with your order.
All products are designed for a smooth and easy digital experience so you can begin customizing right away.
REFUNDS & EXCHANGES
Due to the digital nature of our products, all sales are final.
We do not offer refunds, returns, or exchanges once a purchase has been completed.
However, if you experience any issues accessing your files or need assistance, we’re always happy to help and will do our best to resolve any concerns as quickly as possible.
CAN I EDIT THE DESIGNS MYSELF?
Absolutely.
All BE PRESENT designs are created for easy self-editing using Canva.
You can easily customize text, colors, photos, and event details using your desktop, tablet, or mobile device.
Every purchase includes clear instructions designed to make the editing process simple and stress-free.
No design experience needed.
💌 LOOKING FOR A CUSTOM DESIGN?
We love bringing unique ideas to life.
If you’re looking for something personalized or need a custom design created specifically for your event, feel free to reach out. bepresent.ca@gmail.com
We’re always excited to collaborate on beautiful celebrations tailored to your vision.